FAQ

Can't find your question? Please contact us and we'll be happy to help!

WHERE CAN I FIND YOU GUYS NEXT?

Follow us on instagram (@vegansaurus.bakes) for the latest information of our whereabouts!

CAN I AMEND MY ORDER?

Unfortunately, once an order has been placed it cannot be changed. This includes delivery addresses and gift messages. Please ensure all details are correct before completing your order.

I'M SENDING THE BROWNIES AS A GIFT, CAN I ADD A GIFT MESSAGE?

Yes you can! Make sure to include it before you checkout. Your personal message will be hand written onto a note and placed with your order.

WHAT INGREDIENTS ARE IN THE BROWNIES?

Each product will list the ingredients and allergens. Please check carefully and contact us if you have further questions.

HOW DO I STORE MY BROWNIES?

Once you've received your brownies, store them in an airtight container (in the fridge) to keep them yummy and fresh for up to 2 weeks.

CAN I FREEZE THE BROWNIES?

Yes! You can also freeze them (if they last that long) for up to 2 months. Wrap them up appropriately before doing so. Once defrosted, consume with 3 days & do not re-freeze!

HOW WILL MY BROWNIES BE DELIVERED?

Orders are sent via Royal Mail 1st Class as standard and should be received within 1-2 days of despatch. For larger orders, parcels will be sent via Parcelforce Express 48.
Our brownies should fit through the standard UK letterbox! If you are ordering 2 or more trays, they will be sent as a parcel - so you'll have to be in to receive them.

WHEN WILL I RECEIVE MY ORDER?

Our brownies are baked to order, and we aim to despatch orders within 2 working days however during busy periods this may take longer.
Orders placed between 3pm on Friday and 3pm Sunday will be despatched on the following Monday at the earliest.
You will receive an email of despatch so you'll know when to expect them!

HOW MUCH IS DELIVERY?

It is £3.50 for packaging and postage. Free shipping with purchases over £30

WHERE DO YOU DELIVER?

We currently delivery across UK but if you are based in Northern Ireland or Scottish Highlands, it may take a little longer than 1-2 days to arrive.

I WANT TO ORDER SOMETHING OTHER THAN BROWNIES!

Use the contact us page to send an enquiry. Please include an idea of what you'd like as well as the date it's required for. We'll get back to you as soon as we can!

 

© 2020 by Vegansaurus Bakes.